Terms and Conditions
These terms define the framework for using the ARWA Group website and its digital and commercial services, including quote requests, equipment, shipping, customer dashboard, and support.
Last updated: 15 June 2026
Using the website or submitting a request means you agree to these terms and the privacy policy. Final contracts or purchase orders take precedence when special written terms exist.
1. Acceptance and Scope
By using the ARWA Group website, customer dashboard, quote forms, or shipping and tracking services, you agree to these terms. If using services on behalf of a company, you confirm you are authorized to represent it.
These terms apply to digital and commercial services provided through the website and do not override any written agreement or independent contract signed with ARWA Group.
2. Service Description
Industrial Solutions
Supplying equipment, production lines, industrial products, and technical inspection according to agreed requirements.
Shipping and Logistics
Shipping, clearance, tracking, and shipment management services based on data provided by the client and service providers.
Customer dashboard
Track orders, shipments, quotes, invoices, notifications, and technical support.
Consultations and Offers
Analyzing client needs and providing initial or final offers depending on available data and specifications.
3. Requests and Quotations
- Submitting a request through the website does not constitute final acceptance or a binding contract until the offer is confirmed, an agreement is signed, or an approved purchase order is issued.
- Prices, timelines, and specifications depend on availability, market conditions, exchange rates, shipping, customs, and client information.
- The client is responsible for the accuracy of submitted specifications, data, and attachments. Prices may change if data or requirements change.
- We may reject or request additional clarification for any request that is incomplete, non-compliant, or not practically executable.
4. Accounts and Dashboard
You are responsible for keeping login credentials confidential and for the accuracy of account data. Notify us immediately if unauthorized use is suspected.
Arwa Group may suspend, restrict, or close an account in cases of misuse, violation of these terms, fraudulent activity, or security risk.
5. Permitted and Prohibited Use
- The website and services must be used legally, professionally, and in line with legitimate business purposes.
- The website may not be used for hacking, fraud, service disruption, submitting misleading data, or unauthorized access.
- Copying or exploiting website content, interfaces, or data for competitive or commercial purposes without written consent is prohibited.
6. Intellectual Property
All text, designs, logos, interfaces, software, images, and presentation materials are owned or licensed by ARWA Group. They may not be copied, modified, published, or used commercially without written permission, except where legally or contractually permitted.
7. Liability, Third Parties, and Dispute Resolution
- The website and digital services are provided within available technical capabilities and may be subject to maintenance, interruption, or updates.
- We are not liable for indirect or consequential losses such as loss of profits or opportunities, except to the extent required by law.
- Some services may depend on shipping companies, suppliers, customs brokers, payment platforms, or hosting providers, and certain aspects may also be subject to their terms.
- ARWA Group seeks to resolve disputes amicably first. If that is not possible, applicable regulations and jurisdiction are determined by the relationship and written agreement.
8. Amendments
We may update these terms when needed to reflect changes in services, regulations, or operating policies. The latest version will be published on this page, and continued use of the services after an update means acceptance of the revised terms.