Privacy Policy
This explains how Arwa Group collects, uses, and protects customer and visitor data when using the website, customer dashboard, quote requests, shipping, invoices, and technical support.
Last updated: 15 June 2026
We do not sell your personal data to third parties. We use it only to provide and improve our services, protect accounts, and fulfill legal and operational obligations.
1. Scope and Data Controller
This policy applies to all digital services provided by ARWA Group, including the website, contact forms, quote requests, shipment requests, customer dashboard, invoices, notifications, and support.
ARWA Group is responsible for data processing. For privacy inquiries or to exercise your rights, contact us through the page Contact Us or the official channels listed on the website.
2. Data We May Collect
Identity and Account Data
Name, email, phone number, company, address, login details, and contact preferences.
Order and Service Data
Quote details, requested products, equipment specifications, shipments, tracking numbers, invoices, and attachments.
Support and Correspondence Data
Message content, support tickets, conversations, notes, and request processing status.
Technical and Security Data
IP address, browser type, device, login logs, session identifiers, and required security files such as CSRF.
3. How We Use Data
- Creating accounts and managing the customer dashboard.
- Processing quote, purchase, shipping, tracking, and invoice requests.
- Contacting you about order status, shipments, offers, or technical support.
- Improving site security and preventing fraud and misuse.
- Improving user experience and analyzing performance in aggregated or anonymized form where possible.
4. Cookies and Similar Technologies
Essential cookies operate the site and secure sessions. Page measurement and quote campaign attribution are optional and start after consent. Withdraw consent through Privacy preferences. This measurement excludes IP addresses and advertising identifiers.
5. Data Sharing and International Transfer
We may share the minimum necessary data with service providers, hosting providers, email services, shipping companies, or customs clearance partners when needed to perform the service. We may also share data when legally required or to protect our rights and users.
Data may be processed in countries where we operate or work with service providers. We apply suitable safeguards such as confidentiality, restricted access, and contractual obligations during transfer or processing.
6. Security and Retention Period
- We use technical and organizational measures to protect data, such as connection encryption, input validation, and restricted access.
- We retain data for as long as necessary to provide the service, comply with law, resolve disputes, or maintain accounting and operational records.
- Internet security cannot be guaranteed absolutely, so we recommend not sharing your password and keeping contact details updated when needed.
7. Your Rights and Data Management
Under applicable laws, you may have the right to access, correct, delete, restrict processing of, object to certain uses of, or withdraw consent for your data where processing is based on consent.
To exercise these rights, contact us through official channels and explain your request. We may need to verify your identity before processing certain requests.
8. Minors and Updates
Our services are intended for businesses and adult clients, not minors. We may update this policy from time to time and will publish the latest version on this page with the update date.